Our Portfolio in Pictures

Our Portfolio in Pictures

Personalized Video Message Process

Step 1. Submit Your Request - Complete the booking form with the recipient’s details (name, age, interests, occasion, and any special messages) to help us create a unique, personalized experience.

Step 2. Confirm Your Order - Once booked, you’ll receive a confirmation email. Review the details to ensure everything is correct, as adjustments may not be possible after recording begins.

Step 3. Video Creation - Our character performer will record the personalized message, incorporating all the details you provided to make it special and memorable.

Step 4. Receive Your Video - You’ll receive the completed video via email within the agreed-upon timeframe. Simply download and share the video with your recipient to brighten their day!

Step 5. Enjoy and Share - Enjoy the keepsake, and feel free to provide feedback to help us improve future experiences.
 

Terms of Services : Personalized Video Message

• Service Overview: Personalized videos are pre-recorded messages from our character performers, customized based on the client’s provided information (e.g., name, special message, or interests).

• Booking and Payment:

  • Payment must be made in full at the time of booking to confirm the service.
  • This is a prepaid service, and we do not offer refunds once the video recording process has begun.

• Customization:

  • Clients are responsible for providing accurate details for the customization (e.g., name, age, occasion, special interests). Please double-check all information before submitting, as adjustments may not be possible after recording.
  • Requests must align with our family-friendly content guidelines.

• Delivery:

  • Personalized videos will be delivered via email or a secure download link within 48 hours of booking confirmation, depending on availability.
  • Any delays in delivery will be communicated to the client as soon as possible.

• Revisions and Changes:

  • We allow one round of minor revisions, provided the request does not involve re-recording the entire video. Additional revisions may incur an extra charge.
  • Full re-recordings due to client errors in the provided information may incur additional charges.

• Content Guidelines:

  • All content must be family-friendly. We reserve the right to deny any requests for language or themes that are inappropriate.
  • Performers are not responsible for personal reactions to the message content, and we encourage clear communication of special requests at the time of booking.

• Intellectual Property and Usage:

  • The personalized video is intended for private use only and may not be broadcast, shared publicly, or used for commercial purposes without prior permission.
  • Ownership of the video remains with our company, but we grant clients a personal license to enjoy and share it privately.

• Privacy:

  • We respect the privacy of all clients. Personal information is used solely for customizing the video and is not shared with third parties.

• Limitations of Liability:

  • We are not liable for how the recipient responds to the video message or for any misunderstandings based on the provided content.
  • In the unlikely event that a technical error occurs, we will re-record or reschedule the video delivery at no additional cost to the client.

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